We are honored to maintain an unbeatable level of service for our club members. Learn more about the people who set the bar here and feel free to reach out to Andrea, Aeriel or Brittney anytime.
Director of Membership Sales & Administration
Andrea Lambert is a talented hospitality professional with more than 30 years of success in sales and business development. As Director of Club Membership Sales at Kona Kai Resort & Spa – historically known as the “club of clubs” – Lambert engages the community to learn the reasons why they should join the club.
Destined to work in hospitality, Lambert grew up in the hotel business. Her first “job” was at seven years old, sitting on the lap of the switchboard operator at San Diego’s Catamaran Resort Hotel and Spa, a hotel her father managed at the time. Before joining Kona Kai Resort & Spa, Lambert worked for San Diego’s Rancho Bernardo Inn as the Membership Director. There, she maximized membership sales, designed, and facilitated membership events, identified, and pursued target markets, and maintained relationships with the current member base.
Lambert holds a bachelor’s degree in Psychology along with a certification in Health and Life Coaching, her second passion. Lambert finds fulfillment in leveraging her skills in goal setting and personal accountability to build empowered teams and promote trusting client relationships. She resides in Rancho Santa Fe with her husband, has two wonderful, grown sons and spends time hiking or traveling in her free time.
Member Experience Manager
Yes, she is a double Disney princess. Born and raised in San Diego, Aeriel is a true San Diegan. With a bachelor’s degree in Theater Arts with an Emphasis in Performance and a Minor in Sociology, Aeriel has always enjoyed being around others and bringing smiles to their faces. In 2013, Aeriel made the switch from the stage and into hospitality beginning at the Front Desk. During her years in hospitality, she has held the titles of Sales Coordinator, Front Office Agent, Front Office Supervisor, Front Office Manager, Guest Services Manager and Group Rooms Coordinator.
Aeriel has always wanted to step into the world of Event Management and is excited to be doing just that with Kona Kai. He role at Kona Kai is robust as she leads all member events & activities with a focus on member relations and member happiness.
In her spare time, she enjoys watching movies and hosting game nights with her friends and husband. Aeriel is also a skilled line and hip-hop dancer, and she has performed in all the major San Diego theme parks. Her daily motivation comes from her young nieces. Aeriel states “I was raised by strong women, and I want to continue their legacy by being the best role model for my nieces.” One of Aeriel’s favorite quotes to live by is “The sun does not ask permission to shine, and neither should you.”
Recreation, Fitness & Wellness Manager
Brittney Poppe is a certified Wellness Professional with more than eight years of success in the wellness industry. In her role as Recreation, Fitness & Wellness Manager, Brittney oversees Kona Kai’s fitness classes and instructors, as well as the recreation department, which includes all pool & gaming oversight.
Her mission is holistic: creating a supportive community anchored in optimizing awareness, health, and wellness. Originally from the Midwest, Brittney found a home in California through the study of movement, and she is determined to help others find compatible fitness lifestyles through the principles she’s learned. Brittney is a passionate fitness educator with over eight years of full-time professional experience in designing and leading public yoga classes. She is certified in a variety of yoga approaches, including Yin, Restorative, Dhurva, Hatha, Vinyasa, and Foundations of Yoga. In 2020, she completed an Advanced 300-Hour Movement Teacher Training in Costa Rica, acquiring in-depth knowledge about postures, breathing techniques, and spiritual elements of teaching.
Brittney has managed fitness studios, organized yoga workshops, trained private clients, coordinated wellness events, and hosted retreats. In addition to her movement education, experience, and Reiki Practitioner qualification, Brittney is skilled in Hand Balancing and Active Flexibility. She has furthered her education in techniques of meditation, Thai massage, anatomy, breath-work, and circus arts. She has also mentored under physical therapists to advance her studies in injury recovery and prevention.
In her free time, Brittney enjoys exploring San Diego and cares greatly about giving back to community.
Scott Ostrander is a 33-year veteran of the hotel, resort, and country club industries. With nearly 25 years of leadership overseeing multiple hotels and assets as a regional manager or asset manager and as a general manager, he has guided four and/or five star and diamond luxury properties towards operational, service, and fiscal excellence.
From the grand dame of Dallas hotels, The Adolphus, featuring The French Room, to Adero Scottsdale Resort, Club & Spa to the nationally recognized Cedarbrook Lodge – located in Seattle, Washington; including forays into the environments of Country Club, Fractional Ownership and Residential Management.
Ostrander has excelled at re-branding and re-positioning unique hotels, resorts, and country clubs; including forays into magazine / book publishing (a fine dining restaurant magazine in Los Angeles and Orange County, California), professional athlete representation and more – all through passionately inspired service leadership. Scott’s extensive hospitality experience has also encompassed spas, golf courses, restaurants, catering/banquets, and private club membership sales & service – always with an emphasis on service culture.
Scott is known as an engaging & stimulating communicator, poised and capable of projecting enthusiasm and warmth, and of motivating other people. He has a strong sense of urgency, initiative, and competitive drive to get things done. He is known to have an invigorating impact on people and effectively uses his skills as a team builder to motivate, inspire and drive results.
Other than being passionate about hospitality, Scott enjoys golf, food, travel, and sports and remains invigorated and inspired by his family, work and community.
Spa & Wellness Director
Stephanie will tell you that she was born into the beauty and wellness industry since her mother was as a Mary Kay director. She fondly remembers starting her skincare regimen at the age of 8 and understanding that “self-care is a necessity not a luxury.” That phrase has been the driving force of her career as a Spa and Wellness Director. From being the Spa Manager at the iconic La Costa Resort and Spa with 42 treatment rooms, to the cute boutique Spa Na’Mara at Hotel Indigo in Del Mar with 5 rooms, the goal is the same. Fabulous self-care with memorable experiences.
When Stephanie is not working, her and her husband love going to Disneyland….It’s truly the happiest place on earth. She firmly believes the myths that they pump in their own air, because as soon as you walk through the gates you immediately feel better and start singing “It’s a Small World”. Stephanie also enjoys spending time with her nieces and nephews, as she feels they keep her young.
“I really enjoy getting to know the Club members at Kona Kai Resort. Knowing their interests, likes, and dislikes helps me to better customize the spa and boutique offerings, as well as special events just for members. It’s important to keep the exclusivity of our member offerings, and that will always be the goal of SpaTerre. Membership always has to have privileges. And our incredible members deserve to be valued and pampered”.
Director of Food & Beverage
Amanda has been in the Food and Beverage industry for over 25 years. She started at the bottom and worked her way up. She got her start as a server and bartender and instantly fell in love with F&B. Working her way up to Management, her first assignment was as a Culinary Manager in Long Island, NY. She was one of the youngest managers in the Tri-State area at only 22 years old.
Throughout her career, she has been blessed to work at some amazing establishments including the #2 ranked Steakhouse in the Nation, night clubs, fine dining, and even as a Cabana bartender at a Disney Resort. Her Disney experience opened her eyes to the hotel/resort industry, and from then on…was hooked! She moved to California in 2010 and worked in three SF Bay Area Marriott hotels over 10 years, one of which included celebrity chef Michael Mina’s steakhouse where she had the dual role of Restaurant General Manager and Hotel Director of Outlets. She joined the Noble House Family at Hotel Zoe at San Francisco’s famed Fisherman’s Wharf. It was then that she was called upon to work at Kona Kai for “one month”, in a task force capacity. She fell in love with the resort, its wonderful Members, the team, and San Diego… and has never looked back!
One thing most people don’t know about Amanda is that she went to school for music performance specializing in Opera. She has been to England three times and sung in some of the most famous cathedrals in the world (Westminster Abbey, St. Paul’s, St. Mary’s in Edinburgh). When not working (and sometimes when she is, you’ll see her with headphones on as music is one of her greatest passions… along with food and beverage.
“I am so excited to be part of the leadership team at Kona Kai Resort and Spa! One of my favorite aspects of my job is to envision fun and exciting events for our wonderful members! They are an amazing group of people who have a great thirst for learning and experiencing activities centered around food and beverage. I love sharing my passion for and knowledge of F&B, and I look forward to creating many more events for our membership community to experience!”
Your home away from home, expertly blending San Diego’s personality with a casual luxury that’ll make it hard to imagine leaving.